Privacy policy

Horácio 1945 respects your privacy and is committed to protecting your personal information.

The information we collect is limited to what is reasonably required to process your order and provide customer support. This may include:

Name
Delivery & Billing address
Phone number
Email address
Payment information
Any additional details required to complete your order

Your information will never be sold or shared with third parties except where necessary to:

process your order;
arrange freight or delivery;
comply with legal obligations; or
protect the rights of Horácio 1945 where required by law.
We at times send our customers marketing emails, in any event you will have the option to unsubscribe and or let us know and we will not email you.

Payment Policy

Full payment is required before goods are released for collection or freight dispatch.

We accept payment by:

Bank Transfer
Credit Card via our secure online checkout
Credit Card payments by phone
Cash for those visiting in person
Ownership of the goods remains with Horácio 1945 until payment has been received in full.

Ordering & Delivery

Placing an Order

Orders may be placed:

Online
By telephone
By email
In person for those visiting
Once payment has been received, your order will be prepared for collection or booked with one of our approved freight partners.

Please allow at least 24 hours' notice if collecting directly from the depot.

Freight & Delivery

Every Horácio 1945 oven deserves careful handling.

For this reason, we work with experienced freight partners throughout Australia to ensure each oven is transported as safely and efficiently as possible.

Freight costs are calculated specifically for your location.

Estimated delivery times vary depending on destination and regional freight schedules, however most deliveries are completed within ten business days after collection by the freight carrier.

While every reasonable effort is made to deliver within estimated timeframes, delays caused by weather events, transport disruptions, regional access limitations or circumstances beyond our control may occasionally occur. We will always keep you informed with any delays.

Inspecting Your Delivery

Please inspect your order immediately upon delivery.

If the packaging appears damaged, or if you believe any items have been damaged during transport, please notify Horácio 1945 within 24 hours of delivery.

To assist us in resolving the matter quickly, please include:

clear photographs of the damaged product;

photographs of the external packaging before opening where possible;

your order number; and

a brief description of the issue.

Prompt notification allows us to work directly with the freight provider to achieve the best possible outcome.

Customer Care & Warranty

Our relationship with our customers does not end once an oven leaves our warehouse.

We are proud to provide ongoing support, technical guidance and after-sales service, because we believe exceptional craftsmanship should be matched by exceptional customer care.

Every Horácio 1945 oven is covered by a twelve (12) month manufacturer's warranty against defects in materials and workmanship when used under normal residential conditions and maintained according to the supplied operating instructions.

Should you experience an issue, our technical team will carefully assess your claim using the information you provide.

Depending on the circumstances, we may:

provide replacement components;
provide technical assistance; assist you with any simple repairs
arrange inspection of the affected part or oven;
repair defective components;
replace defective components; or
replace the oven where a manufacturing defect cannot reasonably be repaired.
Warranty claims should include proof of purchase together with clear photographs showing the issue.

Warranty Conditions

Our warranty applies provided that:

the oven has been installed correctly;
the curing process has been completed according to the supplied instructions;
the oven has been used for normal residential purposes;
only suitable fuels have been used;
the oven has been maintained in accordance with the operating guide; and
no unauthorised modifications or alterations have been made.
If a fault is suspected, use of the product should cease immediately until our team has assessed the issue. Continued operation of a product known to have a defect may void the warranty.

The manufacturer's warranty is limited to repair or replacement of defective components and shall not exceed the original purchase value of the product.

As part of our ongoing commitment to craftsmanship and innovation, Horácio 1945 may improve product designs from time to time. Such improvements do not create an obligation to modify or replace products manufactured previously.

What the Warranty Does Not Cover

The warranty does not cover damage or deterioration resulting from:

normal ageing and everyday wear;
accidental damage;
incorrect installation or inadequate foundations;
misuse or neglect;
failure to follow the instruction manual;
failure to complete the recommended curing process;
use of unsuitable fuels or timber;
excessive overheating;
exposure to coastal salt air, chlorine or harsh environmental conditions;
surface rust or natural weathering;
cosmetic discolouration of stainless steel caused by heat;
cracking of cooking floor stones due to thermal shock;
minor distortion or warping that does not affect normal operation;
improper storage;
Cracking as is standard in wood fired ovens
damage occurring during return freight arranged by the customer; or
labour, installation, removal or associated costs.

Product Photography/ video

Every Horácio 1945 oven is individually handcrafted.

The images displayed throughout our website are intended to represent the style, finish and overall appearance of each collection. Because every oven is made by hand using natural materials, slight variations in colour, texture, finish and detailing are to be expected.

Screen settings, lighting conditions and surrounding environments may also influence how colours appear.

Australian Consumer Law

Nothing within these Terms limits or excludes your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Limitation of Liability

To the fullest extent permitted by law, Horácio 1945 shall not be liable for indirect, incidental or consequential losses arising from the use of its products, delays caused by third-party freight providers, events beyond our reasonable control, or failure to follow the installation, operating or maintenance instructions supplied with the product.

A Tradition That Continues Beyond Delivery

When you choose Horácio 1945, you become part of a tradition that has been passed from one generation to the next since 1945.

We stand behind every oven we build with the same dedication, integrity and pride that goes into crafting it.

If you ever have questions about your oven, our team is always here to help.

My Wood Fired Oven Pty Ltd is the proud exclusive distributor of Horácio 1945 products throughout Australia & New Zealand.